What Eckoh does

Eckoh PLC (LON:ECK) provides secure payments and customer contact technology, specialising in card-not-present (CNP) transactions.

CNPs are payments usually made either over the phone, online, or through mobile devices without face-to-face contact or verification.

Eckoh also offers customer service solutions that allow client companies to manage their multi-channel customer communications more efficiently.

The firm’s products allow the client’s customers to self-serve (i.e. make enquiries, retrieve information, and make payments) through automated processes, which can help remove burdens from call centres and other advisors, which helps cut down on operational costs and reduce customer enquiry queue.

These products include systems like chatbots, which are loaded with pre-set responses to queries, as well as social media management that can track comments made about companies online across platforms like Facebook and Twitter.


How it is doing

In January, the firm launched an upgraded version of CallGuard, its patented payment card industry data security standard compliant secure payment solution.

Eckoh said the new advanced features will improve the functionality and user experience for contact centre agents and managers.

Currently, organisations across all sectors use CallGuard to secure their customers’ payment data and mitigate against fraud, many of which were instrumental in shaping the new features in this upgrade.


What the boss says: Nik Philpot, chief executive

“The acceleration of digital adoption has meant that the need for stronger data security and tighter controls on fraud prevention has never been higher. This challenge has been exacerbated by the pandemic as consumers have turned increasingly to card-not-present channels such as phone, chat and web to make their purchases.” 

“It remains a key priority for us to continue to innovate our technology, to ensure we are providing the very best, most effective and safest payment services for all our clients around the world. The new CallGuard is testament to this commitment and comes at a time when organisations need absolute confidence that they have chosen a solution that will meet their requirements both now and into the future.” 


Inflexion points

  • Higher order levels during pandemic
  • Momentum builds as size of customers grows
  • Payments sector is consolidating with big deals

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